Key takeaways
- The tag is a small sticker or metal plate with the model and serial number.
- It is usually inside a door, on a frame, or on the back.
- Take a photo and save it in your phone.
- Send it when you call. It helps us bring the right parts.
When you call for repair, one of the first questions is the model number. It tells a technician exactly which parts your appliance uses. A photo of the tag can save time and often gets you a faster visit.
Use the table below to find the tag. If you need help now, we offer emergency and same-day appliance repair near you in Palo Alto, and you can call 24 hours a day.
Model number and serial number: what is the difference?
The model number tells you the type and version of the appliance. Many appliances of the same model share it. The serial number is unique to your unit and often shows when it was made. Repair and warranty teams may ask for both.
Where to find the tag
| Appliance | Common location |
|---|---|
| Refrigerator | Inside the fresh-food section, on the side wall or near the top of the door frame |
| Freezer | Inside on a wall, or on the back of an upright freezer |
| Washer (front-load) | Around the door opening, or on the back or the inside of the door frame |
| Washer (top-load) | Under the lid, on the rim, or on the back panel |
| Dryer | Inside the door frame or on the back |
| Dishwasher | On the edge of the door or on the side of the tub |
| Range or stove | On the frame behind the oven door or under the storage drawer |
| Wall oven | On the frame edge when you open the door |
| Microwave | Inside the door frame or on the back panel |
Tag locations can vary by brand. If you cannot find it, check your manual or send us a photo and we can help.
How to read and save it
- Take a clear photo of the tag with your phone.
- Write the model and serial number in a note on your phone.
- Save the manual or the warranty page if you have it.
- Check the date on your receipt, since it may matter for warranty.
Why the model number matters
- It helps us bring the right part on the first visit.
- It shows the exact features and the brand line.
- It helps you check the warranty.
- It is needed to find matching parts and filters.
Different lines from the same brand can use different parts. For example, a Bosch 300 Series dishwasher uses different parts from a Benchmark unit. The tag tells us which.
What if the tag is missing or worn?
- Check your manual, which often lists the model on the cover.
- Look at your receipt, delivery paperwork, or online order history.
- Check a registration email or your account with the store.
- Look at another spot, since some brands put a second tag on the back.
- Send us a photo of the appliance. We can often identify it.
Keep a simple appliance record
Make a note on your phone or a small spreadsheet for each major appliance.
- Brand and model number
- Serial number
- Purchase date and store
- Warranty end date
- Filter and maintenance dates
When something breaks, you will have the details in seconds.
What to do next
Send the photo to us when you call, or share it in the request form on our contact page. If you own more than one brand, our brands page explains what we repair for each. For urgent problems, read about same-day appliance repair and how to help us reach you faster.
If your appliance needs a professional, call us for emergency or same-day service near you in Palo Alto, 24 hours a day. Learn more on our same-day appliance repair page, or call +1 (650) 459-7835.
Quick questions
Where is the model number on my refrigerator?
Usually inside the fresh-food section, on a side wall or near the top of the door frame.
Is the serial number the same as the model number?
No. The model number identifies the type. The serial number is unique to your unit.
Do I need the model number to book a repair?
No, but it helps a lot. If you cannot find it, we can help on the visit.
Can the model number help with warranty?
Yes. Manufacturers often ask for the model and serial number for warranty checks.
